So what's the verdict? As you probably can tell from the blog title here, we are obviously partial to Dyson vacuum cleaners, but is that the end of the story? Not quite. I wanted to go into some things that they don't tell you, from the perspective of someone that sees BOTH of these vacuums in our repair shop weekly.
Biggest Flaws...Let's Start With Dyson
I'll freely admit that although James Dyson is likely a genius at the level of engineering and design, I sometimes wonder if that gets in the way of practical application and usage.
What I mean by this is Dyson vacuums have a ton of great features, but none of their vacuum models with the exception of a few older models, have anything in common. They are all unique. This means in a repair situation, you are always faced with finding unique parts for a particular model. This can be time consuming and frustrating for customer's waiting for their vacuum cleaner.
And, maybe I consider myself a decent vacuum repairman, I am by no means an electrical expert. Some Dyson models have (2) or more electrical boards that can easily make your vacuum "DEAD" quickly if they go bad.
The Good News
The good news here is Dyson provides vacuum repair technicians very good training DVD's that walk you though the repair process on all of their vacuum cleaners. Because of that there are very few problems we have not been able to fix.
Dyson vacuums have a (5) year warranty. They strongly stand behind their products, and provide warranty service through a network of dealers like our local stores. Every vacuum has a sticker to provide you with a phone number to call for warranty help. The help line phone number for Dyson is 1-844-679-1647.
To find out if your Dyson vacuum is still under warranty, and to find out more information on their policies, visit our warranty and serial number lookup post.
Biggest Flaws... SHARK
After you buy a Shark, you are on your own. Shark does not provide much for warranty support other than a phone number at 1-800-798-7398, followed by a recommendation to pack up your bulky vacuum and send it back into the company, what a pain....
Although they claim a 5 year warranty, I believe their in-house only warranty policy simply causes frustration. By this I mean, they don't allow dealers or stores the opportunity to service their vacuums. So when something simple happens like a power cord gets cut, or a switch goes our, you are basically out of luck. You can get more information on their warranties at this Shark link.
Shark claims lower prices than Dyson, but with sparse service after the sale, your cost goes up over time simply due to the fact that you can't really get anything fixed if it breaks down, you have to buy a new machine.
I have no clue why this is the case, they work very hard to get customer's, only to turn their back on them after the sale.
How does that result in future sales? I am not sure but I do know that on some models you are going to have a big chore just trying to change the belt!!!
As a vacuum repairman, Shark offers nothing. No advice, parts, support, schematics or anything beyond what you will find in the product manual.
Further, they have designed their machines to hinder repair, with hidden screws, one piece assembly features that cannot be serviced, and low quality plastics that warp and crack easily.
We have begun to document simple repairs and are working to basically reverse engineer the Shark vacuum, with hopes of at least giving consumers an option with these vacuums.
Although both vacuums have good and bad points, we obviously favor Dyson in the category of service after the sale. Dyson may have some design issues, but in the end they want to make sure customers are happy and have a properly working vacuum cleaner.