Sunday, May 21, 2017

Easy Maintenance Can Save Your Dyson From An Expensive Repair

In the video below, I outline some easy maintenance steps you can take to make sure your Dyson DC41 or DC65 power head keeps running smooth.  We see so many of these machines coming in to our repair shop with this same problem.

All you need is a small phillips screwdriver and a small torx screwdriver, as you will see in the video.


If you have any problems with your vacuum, feel free to leave a comment or use the form at the right of the page.  You can also contact us directly at our repair shop at 701-532-0801.

Here are the links I mention in the video...

You can get a replacement brushroll for your Dyson DC65 at this link: http://amzn.to/2pZJmXn

The replacement brushroll for the Dyson DC41 which is slightly different at this link:
http://amzn.to/2q7yF0x

You can get a complete replacement power head for your Dyson DC65 at this link: http://amzn.to/2rrYFYF

And, like the brushroll, the power head for the Dyson DC41 is slightly different, you can see it at this link: http://amzn.to/2q7CoLV


Wednesday, March 29, 2017

The Dyson Muti-Floor & Animal 2 Upright Vacuum..New For 2017

Same Girl, Different Dress, The Dyson Ball Multi-Floor 2
Why would you want to buy this vacuum, the Dyson 2 as it is called?  If you currently own a Dyson DC41, Dyson DC65, a Dyson Multi-Floor, or a Dyson UP13...simply put, you don't.  You already have one.  This is the same girl, different dress, and with that being said, I mean it has some pen stripes added for color and that's it!

I don't know if Dyson reads my blog or not but perhaps they do because I overwhelmingly support their decision to not mess with something that is already working.  If you don't have one of the models I mentioned in the first paragraph, it is time to get the Dyson 2.  It is the same framework as the prior models, and is one of the best Dyson ball models they have produced in my opinion.

If you take a look at my blog post regarding the Dyson Multi-Floor vs. The Dyson Big Ball, you will see why I am a fan of this model, its more powerful and more agile than the failed Dyson "Big Ball". 

Along with the Dyson 2, we have other models that are currently being discounted heavily at various retail outlets.  Those are the "Big Ball" models.  I feel that the Dyson Big Ball was a mistake, it was heavy, clunky and not as powerful.

What are the differences between the Dyson 2, and prior Dyson models of similar variety? 

Just one change, like I mentioned, color coordinated stripes and a colored bumper guard. The color will vary from yellow, which you see in the picture above, to purple, which designates the "Animal" model.

Of course, the Animal model is just the same as the Multi-Floor, with the exception of the turbo-brush for pet hair.  At the time of this writing, the price for the Dyson Multi-Floor 2 is $383 on Amazon, or for the Dyson Animal 2, $459

If you want to be crafty, or save money, you can get the previous model, the Dyson Multi-Floor, for about $279-$329 on Amazon as well.

Either way, feel confident you will be getting a high quality vacuum, with both power, performance and an overall sturdy vacuum cleaner. 

Tuesday, February 7, 2017

Shark vs. Dyson... What Happens If They Break?

I guess you could say there is a vacuum cleaner "war" going on right now.  You know what I mean any time you turn on late night infomercials with that guy talking about how great Shark vacuum cleaners are, compared to Dyson.

So what's the verdict?  As you probably can tell from the blog title here, we are obviously partial to Dyson vacuum cleaners, but is that the end of the story?  Not quite.  I wanted to go into some things that they don't tell you, from the perspective of someone that sees BOTH of these vacuums in our repair shop weekly.

Biggest Flaws...Let's Start With Dyson


I'll freely admit that although James Dyson is likely a genius at the level of engineering and design, I sometimes wonder if that gets in the way of practical application and usage.

What I mean by this is Dyson vacuums have a ton of great features, but none of their vacuum models with the exception of a few older models, have anything in common.  They are all unique.  This means in a repair situation, you are always faced with finding unique parts for a particular model.  This can be time consuming and frustrating for customer's waiting for their vacuum cleaner.

And, maybe I consider myself a decent vacuum repairman, I am by no means an electrical expert.  Some Dyson models have (2) or more electrical boards that can easily make your vacuum "DEAD" quickly if they go bad.

The Good News


The good news here is Dyson provides vacuum repair technicians very good training DVD's that walk you though the repair process on all of their vacuum cleaners. Because of that there are very few problems we have not been able to fix.

Dyson vacuums have a (5) year warranty.  They strongly stand behind their products, and provide warranty service through a network of dealers like our local stores.  Every vacuum has a sticker to provide you with a phone number to call for warranty help.  The help line phone number for Dyson is 1-844-679-1647.

To find out if your Dyson vacuum is still under warranty, and to find out more information on their policies, visit our warranty and serial number lookup post. 

Biggest Flaws... SHARK


After you buy a Shark, you are on your own.  Shark does not provide much for warranty support other than a phone number at 1-800-798-7398, followed by a recommendation to pack up your bulky vacuum and send it  back into the company, what a pain....

Although they claim a 5 year warranty, I believe their in-house only warranty policy simply causes frustration.  By this I mean, they don't allow dealers or stores the opportunity to service their vacuums.  So when something simple happens like a power cord gets cut, or a switch goes our, you are basically out of luck.  You can get more information on their warranties at this Shark link.

Shark claims lower prices than Dyson, but with sparse service after the sale, your cost goes up over time simply due to the fact that you can't really get anything fixed if it breaks down, you have to buy a new machine. 

I have no clue why this is the case, they work very hard to get customer's, only to turn their back on them after the sale.

How does that result in future sales?  I am not sure but I do know that on some models you are going to have a big chore just trying to change the belt!!!

As a vacuum repairman, Shark offers nothing.  No advice, parts, support, schematics or anything beyond what you will find in the product manual.

Further, they have designed their machines to hinder repair, with hidden screws, one piece assembly features that cannot be serviced, and low quality plastics that warp and crack easily.

We have begun to document simple repairs and are working to basically reverse engineer the Shark vacuum, with hopes of at least giving consumers an option with these vacuums.

Conclusion


Although both vacuums have good and bad points, we obviously favor Dyson in the category of service after the sale.  Dyson may have some design issues, but in the end they want to make sure customers are happy and have a properly working vacuum cleaner.